ComboCurve’s Customer Experience: 5 Reasons Users Love It

ComboCurve’s Customer Experience team is a critical piece of what makes our users successful.

1. Tailored Onboarding: A Smooth Start

“It’s clear that even a random non-engineer could become proficient on the platform within two weeks to a month. That’s really what you need when you’re getting accustomed to brand-new software.” 

– Will Vandiver, Vice President of Business Development at Vector Energy Partners, LLC 

ComboCurve’s onboarding process is designed to fit your specific needs, ensuring you can start using the platform efficiently from day one. Whether broken into shorter sessions or delivered in one, our two-to-four-hour training covers everything you need. There’s no need to outsource your training to a tech engineer or another firm or even hire a super-user.  

2. Hands-On Support: We Answer Your Tickets in Under 5 Minutes

“Whether valuing minerals, operated, or non-operated assets, the platform is incredibly fast, integrated, streamlined, and easy to use. Along with a great product, their customer support is best in class with response times usually within 5 minutes.”

– Robert Anderson, Managing Partner, Arch Energy Partners 

Support doesn’t end after onboarding. Clients can get ahold of our CX team via a ticketing portal and receive responses in less than five minutes—even on weekends. This is especially helpful for leaner teams, or teams that are just getting up to speed on the tool. Our priority is as minimal interruptions to your operations as possible, with smoother and more productive workflows. 

  

3. Personalized Care: Your Dedicated Team Member

 “The speed at which someone [from customer experience] is on a Zoom call or responding to emails—I can’t think of another product like it.”

– C.J. Tibbs, Founder, Peregrine Energy Partners

What sets ComboCurve apart from other software providers is our approach to customer experience. We don’t see ourselves as just software—we become an extension of your team. With dedicated support engineers like Jordan Hopper and Alec Slight, our clients receive expert, personalized care that ensures long-term success. 

 

4. The Competitive Advantage in Every Engagement

“I grow in confidence every day, week and month. I learn new things all the time with your updates, and Alec [Petroleum Engineer on the Product Solutions team at ComboCurve] regularly shows me shortcuts that save me time.” 

– Marshall Porterfield, Partner and Landman, MAEVLO Company 

Even as you become more familiar with the platform, our CX team remains a resource, ensuring you are able to focus on your goals without worrying about downtime or technical barriers. Whether through ongoing training or immediate responses via our advanced ticketing system, we’re here to optimize your workflows and make sure you get the most out of ComboCurve.  

 

5. Support Embedded Within a Larger Software Ecosystem

“We really leaned on ComboCurve’s support team. I didn’t know that was an option at first. SMEs at ComboCurve are quick to go through and get a database converted, as they are aware of the specific nuances of each platform, and how best to navigate them.”  

– Stephanie Ahmed, Reservoir Engineer and VP of SubSurface Double Eagle Energy Holdings IV, LLC 

The SMEs at ComboCurve know that the O&G industry uses a variety of software, and not all of them play nicely together. The SMEs at ComboCurve provide support in getting data in the format our clients need when they need it. 

 

Behind-the-Scenes Heroes: The Team You Don’t See 

Our CX team works tirelessly behind the scenes to ensure that you have a smooth experience. From ticketing to troubleshooting, every member of the team plays a role in delivering a world-class customer experience.