ComboCurve’s Enterprise Client Onboarding Roadmap

To understand how ComboCurve works with large enterprise clients, we spoke to team member, Jordan Hopper, who oversees several major E&P clients as a Senior Customer Success Engineer at ComboCurve.  

Jordan explains that transitioning major E&P companies is tailored to meet the specific needs of each company, as they are often deeply embedded in existing systems and processes. The implementation process is designed to address these complexities, providing tailored support and guidance to ensure a smooth transition despite the hurdles of change management at scale. Timelines are ultimately mutually agreed upon based on each client’s needs.  

Onboarding large E&P clients at ComboCurve is a structured yet flexible process designed to accommodate the complexities of enterprise operators. Here’s the step-by-step breakdown: 

 

1. Building a Vision 

Each implementation begins with a new company entering into a ComboCurve subscription. The first engagement starts with a discovery session involving the key stakeholders, who confirm their vision for ComboCurve within their organization. The engagement ends with a set of agreed-upon success objectives. The Customer Success Engineer takes those objectives, and working with the stakeholders, develops a project plan for achieving each goal. Goals can vary by company, with different priorities, ranging from A&D to reserves, to workover evaluation, and beyond. Once there is alignment on the timeline for achieving each goal, onboarding begins.

  

2. Workflow Implementation

After aligning on joint success objectives, the Customer Success Engineer will host a series of trainings tailored to the client’s specific workflow and audience goals – whether it’s forecasting, deal evaluation, or another key function within ComboCurve’s suite of tools. 

Training Format

ComboCurve conducts in-person training. The timeline and cadence can be customized based on the team’s availability. Most commonly, training is a full-day session (8 hours) or split into two half-day sessions. Training is interactive, ensuring hands-on experience with the platform. Follow-up sessions address additional questions and provide further guidance at individual and team levels. 

The Customer Success Engineer and a client representative will align on the training agenda before each to ensure it meets your team’s goals. 

 

3. Data Integration Workstream

Data is at the heart of every E&P company and is one of the most important workstreams in a ComboCurve implementation. This is a collaborative effort involving the client’s IT team, ComboCurve’s Data Integration Engineer, and the Customer Success Engineer.

ComboCurve offers several data integration solutions including ComboSync, self-serve rest API, and manual uploads. The clients’ existing IT infrastructure and data needs influence which solution is implemented.  

Timeline

Data integration can take anywhere from two weeks to several months depending on the client’s availability and system complexity. ComboCurve works closely with the client’s IT team to ensure a smooth process. If needed, manual data imports are used to supplement onboarding while integration is finalized. 

 

4. Ongoing Support

As part of the ongoing onboarding process, ComboCurve conducts executive business reviews (EBRs) with its enterprise clients. These serve as touchpoints to ensure that your team is achieving its goals efficiently with the platform and provide an opportunity to identify areas of additional workflow improvement. 

“Are you getting what you want out of ComboCurve? If not, let’s set joint goals so that you can get the most value.” – Jordan Hopper, Senior Customer Success Engineer, ComboCurve

For large enterprise clients, achieving maximum value with ComboCurve is an ongoing process as new teams adopt ComboCurve and new workflows are introduced. Your ComboCurve team stays involved throughout, removing roadblocks and providing support as needed. In addition to your Customer Success Engineer, clients also have access to our ticketing portal, where a petroleum engineer responds in less than 5 minutes.  

If you want to hear directly from an operator about their ComboCurve Journey, check out this story from Marathon.

 

5. Security and Compliance:

ComboCurve is SOC 1 Type II and SOC 2 Type II certified. With Two-Factor Authentication (2FA), Single Sign-On (SSO), and full data encryption at rest and in transit, your data remains protected at every step of the onboarding process. 

 

For more stories of how clients are using ComboCurve, check out our Customers page.